Returns & Exchanges

At Rock City H-D, we want to ensure you are completely satisfied with your gear and parts. If your purchase doesn't meet your expectations, we offer a straightforward 30-day return policy for most unused items in their original packaging.

1

Review Eligibility

Ensure your item is in new, uninstalled condition with all original tags and packaging intact within 30 days of the purchase date.

2

Initiate Request

Contact our service team via email or visit our parts counter in-store to obtain a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely package your items, include a copy of your original receipt and the RMA number, and ship them back to our Little Rock dealership location.

4

Refund Processing

Once our team inspects the returned goods, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing